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Our Terms & Conditions Shape How We Work Together

When you open an account with ligaciputra 138, you're entering a clear agreement about how we handle your deposits, withdrawals, gameplay and support.

Account eligibility & verificationPayment & withdrawal rulesGameplay integrity & fair play
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ligaciputra 138 Our Terms & Conditions Shape How We Work Together
REACH OUR TEAM

How to Ask Questions About These Terms

Our support team is ready to explain any part of our Terms & Conditions. Whether you're clarifying a deposit rule, checking withdrawal timelines, or asking how we handle your personal data, we're…

Live chat Open the chat widget on our lobby or account page. Support agents answer term-related questions in English and Indonesian Monday to Sunday, 09:00 to 22:00 WIB.
Email support Send questions to our support inbox and we'll reply within 24 hours with a clear explanation of the relevant policy section and how it applies to your account.
Account settings Navigate to Settings > Terms & Policies inside your account dashboard to review the full text, check your acceptance date and request a copy of the version you agreed to.
HOW WE PROTECT YOU

Security, Data & Your Rights Under These Terms

Our Terms & Conditions spell out how we protect your account, handle your personal information and give you control over your data.

Data security

All personal data and payment information are encrypted in transit and at rest. We store your account details separately from game session logs, and access is restricted to authorised staff.

Identity verification

Before your first withdrawal, we confirm your identity using the details you provided during signup. Players in Makassar and across Indonesia follow the same verification process to prevent fraud.

Data retention

We keep your account data for seven years after your last activity to comply with payment and gaming regulations. You can request deletion of non-essential personal data at any time.

Dispute resolution

If you contest a charge or withdrawal, report it within 14 days. We investigate and respond within 10 business days, and reverse confirmed errors to your payment method.

Your account access

You own your account. You can download your transaction history, view gameplay records and request changes to your personal details through Settings anytime.

Contact for changes

To request data corrections, ask for a copy of your information or report a security concern, email support with 'Data Request' in the subject line and we'll process it within five business days.

Questions You Ask About Our Terms

These are the real questions account holders ask us about our Terms & Conditions. We've answered each one clearly so you understand your obligations, rights and what to do if something goes wrong.

Yes. During signup, you review a summary of key terms and check a box confirming you've read and agree to the full policy. You can access the complete Terms & Conditions at any time in your Settings or on this page. We can't create your account until you formally accept them.

Our terms cover all deposit and withdrawal methods available in your region: DANA, OVO, GoPay, QRIS and bank transfer. Each method has specific timelines and verification steps outlined in the payment section of the Terms & Conditions. Deposits via DANA, OVO and GoPay typically clear in under one minute.

You must report a transaction error within 14 days of the date it occurred. Contact our support team with your account email, the transaction ID from your history and a description of the problem. We investigate within 10 business days and process reversals to your original payment method if the error is confirmed.

We reserve the right to close accounts that violate our terms, such as using someone else's identity or payment method. If we close your account, any remaining balance is returned to the payment method you used for deposits. You'll receive notice via email explaining the reason. Dispute the decision by emailing support within 30 days.

Account eligibility depends on local law in your region. Where local law permits, account holders must be of legal age in their jurisdiction and provide accurate personal and payment information. We verify identity before processing your first withdrawal to ensure compliance and prevent fraud across all supported areas including Semarang.

Our Terms & Conditions explain that we use cookies to recognize your login, remember your gameplay preferences and track site activity for security. Non-essential cookies require your consent; you can disable them in your browser settings. Our full privacy framework is linked in the Terms & Conditions footer.

Reset your password from the login page, or contact our support team for immediate help. If you suspect unauthorized activity, contact us right away with 'Account Security' in the subject line. We'll review your recent sessions, freeze deposits if needed and guide you through account recovery steps outlined in our security policy.

Related Pages

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