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How we protect your account and information

When you open an account at ligaciputra 138, your personal information stays private and secure.

Data encryption on all transactionsNo third-party sharing without consentAccount access control and verification
ligaciputra 138 How we protect your account and information
GET IN TOUCH

Contact us about your privacy

Live chat Open your account and select Help in the lobby. Our team responds to privacy questions in real time during operating hours. Average wait under three minutes on weekdays.
Email support Send detailed privacy requests to our data protection mailbox. Expect a response within 48 hours with confirmation of your request and next steps for access or deletion.
Account settings Update your contact preferences directly in your account. Turn off marketing emails, review login history, and adjust cookie settings without contacting support.
SECURITY PRACTICES

How we keep your data safe and transparent

Encryption

All deposits, withdrawals and login sessions use 256-bit SSL encryption. Data moving between your device and our servers is protected the same way banks secure transfers.

Verification on withdrawal

Before any payout clears to your DANA, OVO, GoPay or bank account, we verify your identity and confirm the payment method matches your account registration.

Cookie transparency

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can disable non-essential cookies in your browser settings anytime.

Data retention limits

We retain account data for as long as your account is active plus one year after closure, unless where local law permits requires longer. Transaction records follow compliance timelines.

Staff access control

Only authorized support and finance staff see your full details. Access is logged and monitored. Customer service agents cannot view your password or full payment card numbers.

Data deletion requests

Submit a deletion request via live chat or email. We confirm receipt and process your request within 30 days where local law permits, keeping only records required for legal or financial compliance.

Privacy questions players ask us

We collect your name, date of birth, email, phone number, residential address and payment method details. We verify your identity using this information to prevent fraud and meet local regulations. Players in Semarang and across Indonesia provide the same details.

We do not sell your personal data. We share payment information with DANA, OVO, GoPay and QRIS processors to complete your transaction. We may share data with law enforcement where local law permits or if we detect suspicious activity.

Your password is encrypted and never stored in plain text on our servers. We log every login and show you recent activity in your account settings. You can enable additional verification steps through live chat if you want extra security.

Yes. Contact our support team via live chat or email with 'Data Access Request' in the subject line. We provide a complete summary of your stored data within 14 days. You can download this information or request specific corrections.

We retain your account data for one year after closure to resolve disputes and comply with payment records requirements. Transaction history is kept for periods mandated where local law permits. You can request early deletion of non-essential data anytime.

We use session cookies to keep you logged in and remember your language preference. Analytics cookies track which games you open so we can improve the lobby layout. Disable non-essential cookies in your browser; you'll remain logged in but the lobby may reset your preferences.

Only if you opted in during registration. You control this in your account settings under Notifications. Unsubscribe from any email anytime or switch off all marketing in one click. We'll still send account security alerts and payment confirmations.